Frequently Asked Questions
At Jaspelendario, we take great care to ensure that the product you receive matches the images shown on our website. All product photos are captured or designed to represent the item as accurately as possible in terms of color, style, and features. However, slight variations may occur due to factors such as lighting, screen settings, or natural differences in materials. Rest assured, the quality and design will always reflect the standards you expect from Jaspelendario.
After completing your purchase with Jaspelendario, a copy of your sales receipt will be sent directly to the email address you provided at checkout. You can also access your receipt at any time by logging into your Jaspelendario account and visiting the “My Orders” section. If you experience any issues locating your receipt, our customer support team will be happy to assist you.
If you are not fully satisfied with your purchase from Jaspelendario, you may request a return within the applicable return period. To initiate the process, please contact our customer support team with your order details. Once your return is approved, you can send the item back to:
Jaspelendario Unipessoal Lda
NIPC 518431738
Rua Stara Zagora
CC Forte Center n° 23
2830-364 Barreiro
Please ensure the product is in its original condition and packaging. Once we receive and inspect the returned item, we will process your refund or exchange as per our return policy.
At Jaspelendario, we regularly review our inventory and aim to restock popular items whenever possible. If a product is marked “out of stock,” it may be temporarily unavailable while we replenish supplies. In some cases, certain items are limited edition or seasonal and may not return once sold out. We recommend checking back often or signing up for back-in-stock notifications (where available) to be the first to know when your favorite items are available again.